Charter Veterinary Hospital Group Ltd / MiNightVet Barnstaple – Vets in Barnstaple
Clinic Overview
Charter Veterinary Hospital Group Ltd, part of CVS, provides on-site out-of-hours care through MiNightVet, with 24-hour emergency cover and full-time night staff. The hospital is set up for both routine care and more advanced work, including orthopaedic referral surgery, keyhole surgery, outpatient CT scanning, and in-house diagnostics such as lab testing, X-ray and ultrasound. Recent feedback is limited and mixed overall, with concerns mainly focused on emergency costs and communication.
Charter Veterinary Hospital Group Ltd, part of CVS, provides on-site out-of-hours care through MiNightVet, with 24-hour emergency cover and full-time night staff. The hospital is set up for both routine care and more advanced work, including orthopaedic referral surgery, keyhole surgery, outpatient CT scanning, and in-house diagnostics such as lab testing, X-ray and ultrasound. Recent feedback is limited and mixed overall, with concerns mainly focused on emergency costs and communication.
Services
- •Emergency and hospital care: 24/7 emergency cover via the on-site MiNightVet service, including overnight staffing. Reviews also mention pets being admitted and monitored over a weekend.
- •Routine veterinary care: consultations, vaccinations, microchipping, neutering, parasite control, and six-month health checks.
- •Nurse clinics and preventive care: including blood pressure checks and anal sac expression.
- •Diagnostics and imaging: in-house laboratory testing, X-ray and ultrasound, plus outpatient CT scanning as part of its referral offering.
- •Surgery and referrals: orthopaedic referral surgery and keyhole (laparoscopic) referral surgery.
- •Dentistry: general dental care alongside advanced dental services.
- •Other services listed: grooming and nail clipping, pet travel documentation, and home visits.
- •Species seen: dogs, cats, rabbits and small mammals, as well as reptiles and tortoises and a wide range of birds, including poultry and birds of prey.
- •Training role: the clinic is also described as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Dr Tom Williams — named as the clinic’s veterinary dentist, providing advanced dental services.
Reviews
Google shows a 3.0/5 rating from 4 reviews. The small amount of written feedback available centres mainly on out-of-hours emergency experiences.
- •Costs and upfront fees are the strongest theme, with reviewers describing being given high estimates before tests or being told fees were required before consultation and treatment.
- •Communication and attitude are criticised in one detailed account, including feeling discouraged from asking questions and describing several staff as rude, although that reviewer also said one staff member was helpful.
- •Clinical confidence is another concern in one review, where the owner felt their regular vet identified the problem quickly after transfer from the emergency service.
