Otter Vets – Vets in Ottery St. Mary
No Prices
No Prices Tracked
Independent
Clinic Overview
- Recent feedback is very positive overall, with owners describing the team as caring, competent, helpful, and welcoming. - Communication stands out as a recurring strength: clients mention vets listening fully, explaining plans clearly, offering advice, and taking concerns seriously. - Several reviews highlight the practice’s personal feel, including friendly front-desk interactions and kind handling of lively, nervous, or unwell pets.
Services
- •Consultations, treatment planning and advice: Owners frequently describe vets listening carefully to concerns, talking through treatment ideas, and setting out clear action plans in an easy-to-understand way.
- •Care planning with cost discussions: Some clients mention possible costs being explained as part of treatment discussions.
- •Ongoing communication during treatment: Reviews describe owners being kept updated with calls and advice while their pet was under care.
- •Supportive handling for anxious or unwell pets: Feedback mentions pets seeming comfortable at the practice, with staff showing patience and empathy toward both animals and owners.
- •Home end-of-life visits: One review specifically praises a difficult home final visit for a 19-year-old cat, handled with empathy and care.
- •Referral and specialist input: More complex cases have included discussion around surgery specialists and consultant letters.
- •Veterinary nurse training facility: This remains one of the practice’s listed capabilities.
Pricing
No published pricing information is currently available for this clinic.
People
- •Nigel (vet): Praised by name for an empathetic and caring approach during a difficult home final visit.
- •Reception team: Frequently described as warm and welcoming, with some owners noting that staff check appointment times and greet clients and pets by name.
Reviews
Otter Vets has a 4.8-star Google rating from 120 reviews.
- •Recent feedback is very positive overall, with owners describing the team as caring, competent, helpful, and welcoming.
- •Communication stands out as a recurring strength: clients mention vets listening fully, explaining plans clearly, offering advice, and taking concerns seriously.
- •Several reviews highlight the practice’s personal feel, including friendly front-desk interactions and kind handling of lively, nervous, or unwell pets.
- •Price-related comments are limited, but one owner says the practice “doesn't overcharge,” while another appreciated possible costs being explained clearly.
Special Services
Vet Nurse Training
