Otter Vets – Vets in Sidmouth
No Prices
No Prices Tracked
Independent
Clinic Overview
- Katrina (vet): praised for answering questions clearly and helping owners feel reassured. - Kathy (receptionist): repeatedly thanked for making clients feel welcome and for helping with appointments and follow-up admin. - Nick: described as thorough, caring and good at putting pets at ease.
Services
- •Routine and preventive care: vaccinations and neutering are mentioned, alongside ongoing care for pets seen over many years. Reviews also mention regular follow-up checks and routine nail clipping.
- •Medical and surgical treatment: owners describe surgery with clear updates during the process, longer-term treatment for arthritis that noticeably improved mobility, and careful aftercare following an operation.
- •Emergency and urgent care: emergency procedures are mentioned in reviews, and the practice also offers emergency veterinary cover.
- •Second opinions and ongoing case management: some owners say they initially came for a second opinion and then remained with the practice long term.
- •Handling and nursing support: recent feedback praises gentle handling of nervous or older pets, as well as practical support with follow-up appointments. One review also mentions a quick groom during a nail-clip visit.
- •End-of-life care: euthanasia and bereavement support remain a clear theme, with repeated praise for dignity, kindness and respect, including one reported home visit.
- •Broader practice facilities: the clinic is also noted as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews name several members of the team alongside those already highlighted
- •Katrina (vet): praised for answering questions clearly and helping owners feel reassured.
- •Kathy (receptionist): repeatedly thanked for making clients feel welcome and for helping with appointments and follow-up admin.
- •Nick: described as thorough, caring and good at putting pets at ease.
- •Donna: praised for handling a cat well during regular nail clipping and for giving a quick groom; also thanked in longer-term and end-of-life care.
- •Nigel: highlighted for gentle handling and kind support.
- •Leah, Ben and Catherine: thanked for help during longer-term treatment, surgery and end-of-life care.
Reviews
Google rating: 4.8/5 from 109 reviews. Recent feedback is very positive and continues to centre on trust, kindness and good communication.
- •Several reviewers describe being with the practice for many years, including owners who switched for a second opinion and never left.
- •Staff are often praised for being gentle, thorough and accommodating, including with anxious pets, late arrivals and routine visits such as nail clipping.
- •Clinical care mentioned in reviews includes arthritis treatment with clear improvement in mobility, surgery with regular updates, and attentive aftercare.
- •Compassion around euthanasia and bereavement stands out strongly, with owners describing dignity, respect and reassurance at a very difficult time.
Special Services
Emergency Services
Vet Nurse Training
