Torbridge Veterinary Group

- Many reviewers describe a friendly, caring and helpful team, from reception through to the vets. - Positive experiences include pets being seen quickly, such as a foundling kitten fitted in at short notice, and a cat whose problem was diagnosed promptly. - Reviewers also mention clear explanations and aftercare guidance, with some specifically praising Stephen and Lucy for their communication and transparency.

Services

•General pet care: consultations, six-month health checks, vaccinations, parasite control, microchipping, neutering, dentistry, nurse clinics, blood pressure checks, anal sac expression, grooming and nail clipping.
•Diagnostics and treatment: in-house lab testing, X-ray and ultrasound. Reviews mention thorough check-ups, prompt diagnosis for a cat, and clear explanations on a kitten’s condition and aftercare.
•Surgery and referral work: general surgery plus referral services for keyhole (laparoscopic) surgery, orthopaedic surgery, soft tissue surgery and internal medicine.
•Additional services: acupuncture, therapeutic laser therapy, puppy parties, home visits, and GB pet travel documentation.
•Emergency care: emergencies are handled by the practice during normal opening hours, with out-of-hours cover provided by MiNightVet Barnstaple. Reviews include a case where dogs were treated urgently after wasp stings.
•Species listed on the website: dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, reptiles, tortoises, and small and large cage birds.

Pricing

No published pricing information is currently available for this clinic.

People

•Stephen: praised in reviews as thorough, informative, knowledgeable and honest, with one owner crediting him with diagnosing and treating a long-standing condition.
•Lucy: mentioned positively alongside Stephen, with one review highlighting clear discussion of likely costs before treatment decisions were made.
•Reception team: regularly described as friendly, welcoming and helpful, including fitting pets in at short notice.

Reviews

Torbridge Veterinary Group has 4.6 stars from 51 Google reviews.

•Many reviewers describe a friendly, caring and helpful team, from reception through to the vets.
•Positive experiences include pets being seen quickly, such as a foundling kitten fitted in at short notice, and a cat whose problem was diagnosed promptly.
•Reviewers also mention clear explanations and aftercare guidance, with some specifically praising Stephen and Lucy for their communication and transparency.
•A small number of more recent negative reviews raise concerns about consultation value, slow replies, and feeling a puppy’s issues were not investigated thoroughly enough.

Patricia Copas

6 months ago

Unfortunately my experience recently has been very disappointing. As Torbridge had looked after our last dog for over ten years , I naturally assumed they would be a safe pair of hands for our new Collie puppy Wilf. I took the puppy for the first visit as he seemed not to be able to keep any food down , his few stools were black and he was obviously in trouble. The Vet who ‘examined’ him said she could find no reason for any sort of scan and the ‘ Consultation’ was over within five minutes . No questions asked and no advice given . We continued to struggle. The second time he tore out a tooth whilst playing. There was a lot of blood. The same vet didn’t even look in his mouth until I asked her to . He was in pain and this tooth continued to bleed . No help whatsoever . In total the time this Vet spent with Wilf over two ‘Consultations’ was about six minutes max . I then phoned a nearby Vet who has experience of working Collies who has offered tests re Wilfs digestive system as apparently Collies are prone to problems. He will get his scan and have blood tests. He will have a Collie eye and hip examination . None of this was offered to me by Torbridge . I would have thought that checking the health of a puppy is vital - all breeds are different and one size does not fit all . This Vet knew nothing about Collie puppies or the problems they are prone to . Disgracefully dismissive and not at all thorough . One day someones dog is going to continue to suffer as the result of the Vet not knowing potential weaknesses of a breed . Being aware that a Collie was coming in, it wouldn’t take long to read up on the main issues to look for or this Vet could have asked me some questions ! We pay a great deal for our puppies and expect a decent level of knowledge. Obviously we have now changed Vets and our puppy will have all the appropriate tests to make sure he is healthy . I did think all Vets put that as priority . Not so . Not bothered and not at all helpful .

Reviews for Torbridge Veterinary Group

No VetsCompared reviews yet

Reviews from pet owners who enquired with Torbridge Veterinary Group through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 51 we track in total. Recent reviews may not be representative of overall sentiment.

Berry

2 months ago

Asked for wormers for dog and cat, quoted an extortionate amount for a consultation - over £60 for each animal - when they'd already been seen within the previous year. Very slow replies. It looked like they were trying to make extra money.

Paul s Branson

2 years ago

So friendly understanding and helpful and soon diagnosed what was wrong with beloved cat.

Kevin Pope

They obliged by fitting in my little foundling kitten at short notice. I was greeted by a very friendly welcome at reception. Followed by a thorough check up of him, then a full report on his status, prospects and how to care for him. We went away with a kitty bag and a very happy kitten. ( Currently on my lap and purring! )

They obliged by fitting in my little foundling kitten at short notice. I was greeted by a very friendly welcome at reception. Followed by a thorough check up of him, then a full report on his status, prospects and how to care for him. We went away with a "kitty bag" and a very happy kitten. ( Currently on my lap and purring! )

Sylvia McClean

Heather Attwood

3 years ago

My dog had a health check this week. We were seen by a kind, helpful and caring vet. Thank you so much for being so lovely.

Fraser Bishop

Good Facilities, easy to find with ample dedicated parking. Very lovely staff.

Matty S

After 14 years Trigger has finally found a thorough, informative, knowledgeable and honest vet that has diagnosed and treated his persistent condition.. thank you Stephen and the rest of the team you are brilliant and thank you from Trigger too he is much more settled and happy now..

Stormy seez

Stephen and Lucy are the two vets I have seen at South Molton and they are amazing. They go above and beyond and are very transparent about how much things will cost before you make any decisions. The reception staff are lovely too and very helpful. Thanks to you all. C Hopley