Kernow Farm and Equine – Vets in Bodmin
Clinic Overview
- Owners who are happy with the practice often describe the vets as experienced, compassionate and informative, especially for routine care, lameness cases, emergencies and difficult end-of-life situations. - Several positive comments highlight calm handling and reassurance, including help with a nervous horse and ongoing support over many years. - More critical reviews focus on pricing and billing, with complaints about call-out fees, add-on charges and a feeling that the practice has become more commercially driven.
Services
- •Routine and ongoing equine care: Owners describe using the practice over several years for general horse care, with vets praised for clear explanations, honest guidance and practical support.
- •Lameness, performance and emergency work: Reviews mention lameness investigations, stud work and emergency appointments as part of the practice’s regular service range.
- •Pre-purchase examinations: Pre-purchase vetting, including a 5-stage vetting, is mentioned in reviews, although one client reports serious concerns about the thoroughness of a vetting and a possible conflict-of-interest issue.
- •End-of-life care: Multiple reviewers describe calm, respectful euthanasia support for elderly horses and ponies, with one owner specifically thanking Nicole for making an elderly mare’s end as peaceful and tranquil as possible.
- •Handling and communication support: One owner particularly appreciated a female vet taking time with a nervous shire horse, staying to help and offering advice. A more recent review also mentions emergency help for pet goats and pigs, along with medication collection from the counter and communication by phone and email.
Pricing
No published pricing information is currently available for this clinic, though several recent reviewers describe the fees as high and object to separate charges for call-outs, drugs and other extras.
People
- •Alistair: Praised for support, thorough explanations and compassionate care.
- •Nicole: Repeatedly mentioned positively, including for sensitive end-of-life care.
- •Julie: Named by a long-term client as part of the supportive clinical team.
- •Paul: Named in a complaint relating to a pre-purchase vetting and paperwork.
- •Louise Dewar: Practice manager, named in complaints about communication, flexibility and customer service.
- •Wider team: Recent feedback also includes praise for the vets generally, and one reviewer specifically said the reception staff were not the issue in their complaint.
Reviews
Google shows a 4.4-star rating from 45 reviews. Written feedback gives a mixed picture, with strong appreciation for the vets’ clinical care but more dissatisfaction around charges and practice management.
- •Owners who are happy with the practice often describe the vets as experienced, compassionate and informative, especially for routine care, lameness cases, emergencies and difficult end-of-life situations.
- •Several positive comments highlight calm handling and reassurance, including help with a nervous horse and ongoing support over many years.
- •More critical reviews focus on pricing and billing, with complaints about call-out fees, add-on charges and a feeling that the practice has become more commercially driven.
- •There are also negative comments about communication and customer service, particularly involving management, alongside one detailed complaint about a 5-stage vetting and trust in the process.
