Kernow Veterinary Group

- Positive feedback often centres on the equine team, with owners praising support for routine care, emergencies, lameness investigations and stud work. - Several reviews highlight compassionate handling, including sensitive euthanasia support and patient care for a nervous shire horse. - More recent positive comments also mention quick emergency response, helpful advice, medication collection and flexible communication by phone and email.

Services

•Equine care is a major part of the practice’s work, with feedback highlighting routine appointments, emergency visits, lameness investigations, stud work, pre-purchase vettings and end-of-life care. Reviews particularly praise calm handling, clear explanations and compassionate support during difficult decisions.
•Emergency veterinary services are listed, and reviews mention urgent equine call-outs as well as prompt help for pet goats and pigs when emergency appointments were needed.
•The practice also lists veterinary dermatology, veterinary behaviour and Cat Friendly Clinic status.
•Practical support includes repeat prescriptions and video chat with a vet. Recent feedback also mentions medication collection from the counter and flexible communication by email and phone.
•The clinic is also noted as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic, although several reviews mention concerns about high charges, call-out fees and itemised billing.

People

•Nicole is repeatedly praised, especially for compassionate end-of-life care and broader equine support.
•Alistair and Julie are named positively for thorough explanations, honesty and help with routine, emergency and investigative equine work.
•Louise Dewar, the practice manager, is mentioned in complaints about communication and inflexibility.
•Paul is named in one negative review concerning a pre-purchase vetting.

Reviews

Kernow Veterinary Group has a 4.4-star Google rating from 45 reviews.

•Positive feedback often centres on the equine team, with owners praising support for routine care, emergencies, lameness investigations and stud work.
•Several reviews highlight compassionate handling, including sensitive euthanasia support and patient care for a nervous shire horse.
•More recent positive comments also mention quick emergency response, helpful advice, medication collection and flexible communication by phone and email.
•Negative reviews mainly focus on pricing and customer service, with some clients unhappy about call-out charges, add-on fees and interactions with management.

Reviews for Kernow Veterinary Group

No VetsCompared reviews yet

Reviews from pet owners who enquired with Kernow Veterinary Group through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 45 we track in total. Recent reviews may not be representative of overall sentiment.

Zoe Nattress

3 months ago

A big thank you to Kernow vets for helping us keep our pet goats and pigs happy and healthy. They are quick to come out if we need an emergency appointment, I can pick up medication from the counter when I need it and they have been extremely helpful and informative. They’re also flexible to communicate over email and over the phone which is very helpful to me.

gill plumbley

4 months ago

No criticism of the vets themselves, or the reception staff but since the corporate takeover the charges have become excessive and unreasonable. Extras for every possible add on and complete inflexibility from the practice manager. Very disappointed after having used them for years with no complaints. In the past I've recommended Penmellyn to other horse owners but sadly no longer feel that I would do that. We all accept that veterinary care is expensive but I expect many former clients will now be seeking better value elsewhere.

Katie Trudgen

6 months ago

Heather Edgecombe

7 months ago

The Veterinary staff who attended were absolutely wonderful and could not have taken more care. But the bill. A charge for euthanising. Plus call-out charge. Plus drugs. Plus. Plus. You would think that the charge for euthanising might cover everything, wouldn’t you? I was stunned. Appalled. But I suppose I should be grateful there were no further hidden extras. Wear and tear on the vehicle? Bad weather excess? No criticism of the vets themselves, but of an exploitative business model.

Beth Harrison

8 months ago

I was extremely disappointed with my recent interaction with Kernow Equine Vets, specifically due to the behaviour of the practice manager Louise Dewar. She was incredibly rude, abrupt, and dismissive, making what should have been a straightforward conversation unnecessarily uncomfortable with her intimidating behaviours. There was a complete lack of basic customer service skills—no courtesy, no willingness to listen, and no attempt to communicate in a respectful or helpful manner. For someone in a management role, this level of poor communication is unacceptable towards their customers and reflects badly on the practice as a whole. As for a practice that deals with clients who are often already stressed or concerned about their animals, this attitude is wholly inappropriate. This interaction has seriously affected my confidence in the practice and I would 100% NOT recommend them to anyone!

Faith Markey

2 years ago

Fantastic vets.

Sue Lithgo

Just don't feel confident with the practice any longer. It's sadly so much more a business than caring about the animals

Nathan Coggin

I am extremely grateful for all of KFEs support and guidance over the years, their experienced vets look after my horses for routine appointments, lameness investigations, stud work and emergency appointments. Alistair, Julie, Nicole, and the wider team are all very understanding and go the extra mile to ensure they give my horses the best care possible and explain everything thoroughly, they are both compassionate and honest. Thank you KFE for all you do.

Shiredale Jo

The vet was very caring of my nervous shire horse, I asked for a female vet and they made sure I got a female unlike the last practice who sent a male and he couldn't b caught, she stayed with us and helped and offered advice which was very helpful and much appreciated.