Charter Veterinary Hospital Group Ltd.

Charter Veterinary Hospital Group Ltd. in Ilfracombe is part of CVS Group and operates as an RCVS-accredited veterinary hospital and RCVS Emergency Services Clinic. It offers routine first-opinion care alongside 24-hour urgent support, including the dedicated overnight emergency service MiNightVet, with in-house diagnostics and referral-level options such as orthopaedic surgery, keyhole surgery and outpatient CT scanning.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks, anal sac expression, grooming and nail clipping.
•Emergency and urgent care: 24-hour emergency treatment and out-of-hours support, with MiNightVet for dedicated overnight emergency care. Recent reviews describe pets being seen quickly for urgent problems, including a dog taken ill while on holiday, an ear problem, and a suspected corn-on-the-cob ingestion.
•Surgery and procedures: neutering and other surgical care, with one review praising the professional care around a puppy’s neutering and a follow-up phone call the next day.
•Dentistry, diagnostics and imaging: general and advanced dental care, plus in-house laboratory testing, X-ray, ultrasound and outpatient CT scanning.
•Referral services: orthopaedic surgery referral and keyhole (laparoscopic) surgery referral.
•Nursing and additional support: nurse clinics and veterinary nurse training.
•Travel and home care: pet travel documentation and home visits.
•Exotic and small animal care: treatment for dogs, cats, rabbits, small mammals, reptiles, tortoises and birds. Reviews include care for an injured budgie as well as ongoing treatment for cats and dogs.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Tom Williams is named for advanced dental services and is listed as the clinic’s veterinary dentist.
•Reviews regularly praise the vet and reception team for being friendly, helpful and clear when explaining treatment options, including in emergencies and difficult end-of-life situations.

Reviews

Google rating: 4.8 stars from 140 reviews.

•Recent reviews frequently mention fast access for urgent problems, including same-day or near-immediate appointments for visiting owners whose pets became unwell while on holiday.
•Owners often praise the team’s communication, saying treatment options and next steps were explained clearly and in detail.
•Compassionate handling of serious cases stands out, including supportive care during an end-of-life decision for a very unwell dog.
•Feedback on cost is mixed: most recent comments are strongly positive overall, but one reviewer felt consultation and dental quotes were expensive, while another described the practice as not expensive.

Reviews for Charter Veterinary Hospital Group Ltd.

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Reviews from pet owners who enquired with Charter Veterinary Hospital Group Ltd. through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 140 we track in total. Recent reviews may not be representative of overall sentiment.

paul williams

3 days ago

Samson

1 month ago

Andrew Reed

2 months ago

Had to visit Charter Veterinary Centre in Ilfracombe today. We were on holiday and our dog took ill. I rang them, explained what the problem was. We got seen within 2 hours of my phone call. The reception staff were fantastic, explained what information they needed, nothing was an issue. I contacted my local vet in Newcastle upon Tyne who the forwarded on all my pets medical history to make things even easier. The vet was excellent, she explained everything in detail and at length, and also gave us the reassurance that we could contact them 24/7. I wouldn't hesitate in using there services again if I was concerned about my pet and in the region. Andy, Lesley & Riley the dog.

Lorraine N

Whilst on holiday in the area, our dog developed an ear problem. All the staff were very helpful and friendly. He was seen quickly and we were given options for treatment, which were well explained. Couldn't fault the service, would recommend.

Darren Hall

3 months ago

Our dog decided to help himself to a corn on the cob while we were on holiday in the area. They were really helpful and we got an appointment immediately, the receptionists were lovely. Much more helpful than our own vets.

Marissa Khoukaz

7 months ago

I brought my dog here for the first time and had a nice experience at that visit. Everyone was friendly although the appointment was quick. As advised by the vet, I brushed my dog’s teeth a day or two later to find a broken tooth on my older dog that isn’t a chewer. I brought the dog back in 4 days from the original visit and was surprised at the sizable consultation fee for the service when it seemed likely that this was missed on the original visit. Quotes were sent to remove or repair the tooth that were very expensive and I chose to also get another, independent vet to quote. This vet also advised that the tooth had likely been broken a while based on his examination. I also sent an email to the Mullacott practice asking for some relief on the £90+ consultation bill due to my concerns above with it likely being missed at the first visit and they refused. So my personal opinion is that, from higher prices to customer service, this practice has a corporate-vet approach. As mentioned almost everyone onsite is lovely, but I personally will take my business elsewhere.

David Lee

11 months ago

Fantastic care for my dog Great communication Not expensive and very thoughtful

Alison Whitney

My puppy mini Schnauzer (boy) had his little man operation. The quality of care was very professional. We also had a follow up phone call the next day. So far 5/5 😊