Torch Farm and Equine - Mullacott

Services

• •Emergency and urgent support: Emergency veterinary services are offered, and reviewers mention being able to reach someone by phone at any time for urgent concerns.
• •Equine care: The practice has a clear horse-focused side, with owners praising a horse-first approach and kind, gentle handling.
• •Donkey care: Donkey experience is specifically mentioned in feedback, particularly in relation to support for rescue donkeys.
• •Pet care: Reviews also refer to treatment for pets including dogs, with comments that the practice tries to accommodate both client and animal needs.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are more mixed on value: some clients describe the practice as expensive, including one recent complaint about a £65 charge to supervise a worming tablet and stamp a passport, while others note that costs feel in line with wider veterinary pricing.

People

Justine is the only named team member mentioned publicly and is praised for being experienced with donkeys as well as kind, caring and supportive. More broadly, reviewers describe the team as friendly, responsive, reliable, professional, polite and efficient.

Reviews

Google rating: 4.6 stars from 22 reviews.

• •Horse owners speak warmly about the practice’s handling, describing the team as kind, gentle and focused on putting the horse first.
• •Donkey care stands out as a particular strength in public feedback, with one owner specifically praising Justine’s support and experience.
• •Clients also mention friendly staff, polite and efficient service, and a willingness to accommodate pets and owners where possible.
• •The clearest negative theme is price, with a small number of reviewers feeling charges were high even though their comments about staff manner were still positive.