The Vale Veterinary Group

Services

• •Companion animal care: The practice sees dogs and cats, with reviews mentioning help for an anxious cat, treatment for an elderly frail cat, care during a tough month of cat health issues, and urgent help for a very poorly dog.
• •Preventive care: Vaccinations are specifically mentioned, with praise for questions being answered clearly and patiently over the phone.
• •Surgery and aftercare: Reviews describe the team operating on a small dog and then calling over the first couple of days after surgery to check recovery was going well.
• •Urgent and end-of-life support: Recent feedback includes compassionate help in emergencies, as well as gentle euthanasia and sensitive support after the death of a cat, including clear explanations of aftercare options.
• •Small pets and farm animals: The clinic also lists care for rabbits and other small pocket pets, as well as cattle, sheep and other farm animals.
• •Training: The practice is noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Most reviews focus on care quality rather than cost, though one reviewer described it as an expensive option.

People

• •Andrew Lorek (vet): Praised for kind, gentle care during a cat’s euthanasia.
• •Kate (vet): Mentioned for attentive care with an elderly frail cat and for helping quickly in an urgent case involving a very unwell dog.
• •Alison: Praised for being knowledgeable about vaccinations, patient with questions, and helpful in finding answers over the phone.
• •An unnamed RVN: Thanked for compassionate communication and sensitive support after a family cat had died.
• •Reception team and wider staff: Frequently described as helpful, friendly, caring and informative.

Reviews

Google rating: 4.6 stars from 224 reviews.

• •Owners regularly describe the team as caring, friendly and informative, with praise for clear explanations and a reassuring manner.
• •Several reviews highlight compassionate handling of difficult situations, including emergency treatment, euthanasia, and support after a pet’s death.
• •Reviews also mention good follow-up and continuity of care, including post-operative check-in calls after surgery.
• •The overall tone is strongly positive, with price appearing as an occasional downside in otherwise favourable feedback.