Greenbay Vets Ltd

- Recent feedback is consistently very positive, with owners often describing the team as friendly, professional, understanding and genuine. - Several reviews highlight the benefits of a family-run practice, especially staff continuity and the chance to get to know the reception and clinical teams over time. - Day-to-day care is praised as well as more urgent help, including annual check-ups, a quick visit for a bleeding nail, and supportive nursing care around neutering.

Services

•General veterinary care: consultations, diagnostics, preventative care, senior pet care and nurse clinics. Recent reviews mention annual check-ups and flexible same-day help for more than one pet.
•Surgery and procedures: neutering, dentistry and wider surgical work, including laparoscopic (keyhole) surgery. Owners specifically praise the nursing support around a dog’s neutering, including reassurance, recovery support and follow-up the next day.
•Urgent and emergency support: the practice lists an emergency service and home visits, and reviews include a quick same-day visit to help stop a dog’s bleeding nail after an at-home accident.
•Diagnostics and advanced support: CT scanning is listed, alongside end-of-life care through the clinic’s “Saying Goodbye” service.
•Rehabilitation and complementary care: physiotherapy and rehabilitation treatments, canine hydrotherapy, acupuncture and regenerative medicine.
•Behaviour, nutrition and long-term support: dog behaviour support and nutrition support.
•Species treated: dogs and cats, plus rabbits, rodents, reptiles and birds.
•Training role: the clinic is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews add a little extra context, with some owners describing the practice as fairly priced and one noting that a minor urgent nail visit was not charged.

People

•John and Laura Mather: named on the website as the owners/operators of the practice.
•Dr Jemma: praised for her knowledge and compassion while treating two very poorly cats through a severe upper respiratory infection over several weeks.
•Michelle: described as friendly, warm, knowledgeable and kind, with calm handling of a nervous dog.
•Hasita: mentioned very positively after a yearly check-up, with one owner also appreciating that another pet was fitted in the same morning.
•Nursing team: specifically thanked after a dog’s neutering for reassurance, “love & cuddles”, and smooth recovery support.
•Reception and wider team: reviews repeatedly mention a welcoming, helpful front-of-house team and good continuity across the practice.

Reviews

Google rating: 4.7/5 from 127 reviews.

•Recent feedback is consistently very positive, with owners often describing the team as friendly, professional, understanding and genuine.
•Several reviews highlight the benefits of a family-run practice, especially staff continuity and the chance to get to know the reception and clinical teams over time.
•Day-to-day care is praised as well as more urgent help, including annual check-ups, a quick visit for a bleeding nail, and supportive nursing care around neutering.
•More complex cases also attract strong praise, including compassionate treatment over several weeks for two cats with a severe upper respiratory infection.

Reviews for Greenbay Vets Ltd

Note: Showing the 10 most recent Google reviews out of 127 we track in total. Recent reviews may not be representative of overall sentiment.

Tom Norman

1 month ago

Friendly, professional and offer great advice.

Dean Maddams

2 months ago

Staff are fantastic and understanding

Robert McCarthy

3 months ago

One of the few that have not sold out to the big chains so much more sincere care for your pet and a fairer price

Kelly Shaw

My frenchies nail was cut to short by me which i will never do again and it wudnt stop bleeding wasnt sure what to do as on holiday so they asked me to being him in. They helped by putting a special pen on his claw to stop the bleeding. They were so polite and genuine people got us in fast and didnt charge me either. I will be repayin th favour later this week with sum chocs to say thankyou. Btw stitch is all healed the second day into holiday thankyou again x

Kris Saunders

4 months ago

We went to the Paignton Surgery this morning for Alice's yearly check up. As alway, a friendly welcome, and.lots of doggy treats! We saw Hasita (sorry if I got your name wrong, no memory), who was absolutely lovely!! She also booked Teddy in for us an hour later on, so we didn't have to make another appointment. Our babies ade always happy to go, which is a.bonus for us, as even if.its just a check up, we still worry. The receptionist, (again memory loss for your name) is always welcoming, helpful and kind. Thank you all. X

Julie King

8 months ago

I feel my dog is part of a rare vets practice in todays times as it is family run practice . They keep there staff and that speaks volumes to me as you get to know them from reception team to the vets 5*

Allan Morris

9 months ago

Excellent service with friendly knowledgeable staff. My Jack Russell has received the best care. Thank you

Lindy Polmeer

10 months ago

I cannot thank Greenbay Vets - Paington and Torquay branches enough for the skill, compassion and care given to our very poorly cats Albie and Pablo. It took three weeks to get them through a very bad upper respiratory infection, and I'm pleased to say they're both on the mend now, and very grateful to you all. I'd like to send a special thanks to Dr Jemma who is an exceptional vet, both in her knowledge and compassion - she a real asset to the practice. I wouldn't take my charges anywhere else.

jacqueline mitrovic

1 year ago

Michelle is our vet and she is great. Friendly, warm, knowledgeable and kind. The other team members who helped us were also friendly, helpful & efficient and forgiving even my dog got spooked and started barking.