Silverton Veterinary Practice Ltd

The girls on reception are always very friendly and happy to help, Yazmine especially with helping with my insurance and calmly explaining these complicated things, A+ service and always feel welcome at Silverton :)

Deeply concerning experience. As an autistic pet owner, I explicitly informed this practice in advance of my communication needs and requested reasonable adjustments under the Equality Act 2010 (email-only contact, as phone calls cause severe distress). This was repeatedly ignored. On the day of the appointment, I was left waiting 40 minutes past my scheduled time in an overwhelming waiting room while other patients were brought in and out. When discussing treatment, I was presented with an estimate of ~£1,600 for dental extractions (10 teeth). To put this in perspective, extensive dental work involving 14+ extractions elsewhere in the region typically comes in around £1,500—making £1,600 for 10 teeth extraordinarily inflated. Worse still, despite explaining that I am on a fixed income and had already secured charity vouchers, I was subjected to escalating financial pressure for upfront cash on the spot. The demanded deposit was initially set at £200, then pushed to £400, and finally escalated to £600 before I walked away. High-pressure sales tactics, shifting financial goalposts, and a total disregard for basic accessibility adjustments have no place in veterinary healthcare. If you are neurodivergent, on a budget, or looking for transparent, patient-first care, I strongly recommend seeking an independent practice elsewhere in Torbay

I would not recommend this veterinary practice based on my experience. Our dog developed a lump and we were advised that two separate procedures would be needed to investigate it. We questioned why this could not be completed as a single procedure, but as our priority was ensuring our dog received the care needed, we followed the advice provided by the vets. We also had several discussions regarding the insurance claim. The practice suggested that the invoices could be consolidated into a single claim and advised that they would liaise with our insurance company to facilitate this. Our insurance company subsequently agreed to and processed the claim on that basis. Unfortunately, the practice failed to follow through with what had originally been proposed. Instead, we have spent months trying to resolve the issue, receiving little or no communication for long periods before another invoice would suddenly be issued. Each time, it seemed there had been no meaningful investigation into the history of the claim or the information already provided. As a result of the practice's poor administration and lack of ownership of the problem, we have been left significantly out of pocket and required to pay additional sums that we do not believe should have arisen in the first place. The most frustrating aspect is that the insurance company did exactly what the practice initially suggested, yet the practice's own administrative failings have ultimately cost us money. While the clinical treatment may have been satisfactory, the customer service, communication and administration have been extremely disappointing. For such an expensive service, I would expect far better organisation and accountability. Sadly, based on this experience, I would not recommend this practice and will be considering moving elsewhere in the future.

Fabulous vets, quick to help our dog in distress, staff were wonderful and vet very calm and reassuring. So pleased they were able to see her immediately and give her the treatment she needed. Thank you

Alex the vet was very gentle and kind treating my rather nervous cockapoo, when visiting for his annual check and boosters. The reception staff were friendly and welcoming too. Have used this practice for decades and wouldn't go anywhere else.

I visited Silverton with my 10 week old Cavapoo puppy for her 2nd vaccination because my usually vet didn’t stock the same vaccine my new puppy had from breeder vet ..I was told by Silverton they could order it in ! when we arrived they told me they couldn’t get it either ! The vet (Alex) then proceeded to ask if my new puppy was insured and who with before he even examined her ! I was then told she needed urgent dental surgery to remove all 4 canine teeth and that it had to be done within a week at the cost of over £1000 !! He was extremely persistent and very hard sell and insisted I take pain meds even though my pup is eating playing sleeping really well and showing no signs of trauma or pain! I told him I wanted time to process what he had said but he was relentless and wanted me to agree to pre authorise from my insures I felt massively pressured! Needless to say I couldn’t get out of there quick enough and took her to my regular vet on the way home who advised this was not necessary the pup needed just monitoring and at most one tooth to be extracted at a later date if it didn’t fall out naturally as puppy teeth do !! I’m disgusted that he could put a 10 week old puppy under general anaesthetic purely for financial gain! Any good vet would avoid this unless absolutely necessary and or if the puppy was displaying symptoms of pain which she clearly wasn’t he kept poking and prodding her mouth which she clearly didn’t like ! I felt traumatised leaving there ! I’ve had pets all my life and never have I had such a negative experience ! Avoid at all cost they don’t have your animals best interests at heart it’s all about how much money they can get out of you !! Shame on you Silverton vets ! I wouldn’t give them 1 star zero wasn’t an option ! I will certainly be reporting this to governing bodies !

I was appalled because I telephoned the practice half an hour before they closed and was turned away even though I was only 15 minutes away from them at the most. I said my pet was crying in pain and they told me to wait another half an hour and call the out of hours vet. Even worse, they had already seen my pet two days prior and given him a clean bill of health. If I could award no stars I would. Such callousness, unbelievable. As a human being I would not “clock off” on the minute I closed especially with the fees charged, not to mention a pet crying in pain which had already been misdiagnosed by the practice..

Such lovely staff both vets and reception staff. Nellie is always eager to get in, quakes like a leaf and then relieved to leave 😂but always well looked after with care ❤️

Hi had to visit the vet a week last Monday with my cherished soulmate Benji who is 15.5 . From the moment we entered the vets we were greeted with nothing but warmth and care from the staff around the desk to the lovely vet we saw .The vet was from New Jersey and so caring and compassionate.and had read the notes sent down from Leicester.I was not sure if I would be leaving with Benji as has got cancer but been fighting since May I was teary on the phone and was treated with compassion and total empathy.I know that I can still come on holiday as Paignton is like our second home and I know I have peace of Mind knowing that if We need a vet while away we have got a fantastic practice Thanks all so much Warm Regards Benji and Martyn