Dart Vale Veterinary Group / MiNightVet South Devon

- Review examples mention £240 for blood tests, an £85 excess cost during an emergency visit, and a disputed £77 balance. - Pricing remains a clear theme in some feedback, especially around unexpected charges, payment deadlines, and debt-collection warnings.

Services

•24-hour emergency and out-of-hours care via MiNightVet South Devon. Recent reviews describe quick treatment in urgent cases, including a dog that swallowed a Magnum stick and another that was treated after eating a mince pie.
•Routine veterinary care including consultations, vaccinations, parasite control, microchipping, and six-month health checks.
•Nurse-led and preventative services including blood pressure checks, grooming and nail clipping, and anal sac expression.
•Surgical services including neutering, dentistry, orthopaedic surgery, soft tissue surgery, and keyhole (laparoscopic) surgery.
•Medicine and diagnostics including internal medicine, ophthalmology, blood tests, X-ray, ultrasound, and mobile ECG. Reviews also mention bloodwork and ultrasound being used during urgent investigations.
•Additional support services including pet travel documentation and home visits.
•End-of-life care, with reviews praising clear explanations, a calm approach, and time given to owners to say goodbye.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

•Review examples mention £240 for blood tests, an £85 excess cost during an emergency visit, and a disputed £77 balance.
•Pricing remains a clear theme in some feedback, especially around unexpected charges, payment deadlines, and debt-collection warnings.

People

•Jo (vet): praised for giving clear advice after a diagnosis, explaining the euthanasia process, and handling a difficult goodbye with thought and care.
•Practice director (unnamed): mentioned in complaint-focused feedback about how concerns were handled.
•More broadly, reviews describe the team as caring, kind, professional, reassuring, and effective, particularly in emergencies and end-of-life appointments.

Reviews

Google shows 4.4 stars from 252 reviews. Recent feedback is mixed, with strong praise for emergency treatment and compassionate support, alongside serious complaints about communication and billing.

•Emergency care is a repeated positive theme, with owners describing fast action, effective treatment, and good follow-up.
•End-of-life support is often warmly reviewed, with comments about kindness, professionalism, and allowing families time and space during euthanasia appointments.
•Communication is a recurring problem in negative reviews, especially around test results, explanations of findings, and clarity on next steps.
•Fees and payment handling also draw criticism, with some owners reporting surprise charges, pressure over payment timing, and dissatisfaction with how concerns were addressed.

Reviews for Dart Vale Veterinary Group / MiNightVet South Devon

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Reviews from pet owners who enquired with Dart Vale Veterinary Group / MiNightVet South Devon through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 252 we track in total. Recent reviews may not be representative of overall sentiment.

Julian May

4 days ago

Adrian Partridge

1 week ago

sacha reddy

1 month ago

Ashley Hutton

Wendy Law

3 months ago

Have moved our cat to a different practice as we no longer trust Dartvale. Further more they have been harrassing my daughter for payment of an op on her cat which killed it. They cut through an artery, how the did not realuse is beyond us! Bandaged him up and sent him home and when my daughter phoned in a panick after finding him unconsious in the morning having bled through the dressing they said they couldnt see him till later that day! Luckily she persueded the rather rude receptionist to see him but sadly he died due to their neglegence. This was over 4 years ago and my daughter is still being harrased by bailiffs. I expect this review will be taken down as it was last time for telling the truth! My daughter has all the evidence she needs and will take further action for neglegence. Hang your heads in shame Dartvale!

Jeremy McCabe

6 months ago

Great emergency care and brilliant follow up. We really value what has been done.

Stephen Burchell

8 months ago

Simon Caddell

Not our usual Vet(Seymours) but a necessary emergency visit to see our Cat Liza. Unfortunately a second visit the following day was needed as she was fading fast and you helped us make the hard decision to put her to sleep, it is never an easy decision, but we'd like to thank the Staff for their caring kind nature and professionalism in looking after Liza to the end.

Jessie Smith

10 months ago

If I could give 0 stars I would. Absolutely disgusted at your services. We rang up about our dog who had eaten a mince pie. We rang for advice we explained we weren’t in a financial state and wouldn’t be able to pay for anything the person on the phone told us to come straight down and they would sort it. When we got there they didn’t even explain what they was going to do they just took our dog off us and took her in to the room and gave her an injection to be sick. When it came to payments they then to proceed to tell us that there would be an excess cost of £85 when we had told them already on the phone we didn’t have the money. The lady was very rude and decided to leave us in a room for around 45 mins. When they came out to us they said we would got very rude and said we would be in debt with them. We have tried to settle this by making a payment beginning of january but they are saying this is to long to wait and that we have to pay within 2 weeks and if it’s not paid within there time frame then they will give it to there debt collector all for £77!!! Absolute joke. They expect people to have money growing out there ears. Highly recommend not using them because all they seem to think about is money not actually caring for peoples animals. Been hassling us every day for the money which we keep explaining to them I don’t get my first wage till January due to starting a new job Good thing I have insurance on my dog because if I didn’t the charges would have been hell of a lot more. HIGHLY RECCOMEND NOT USING!

Michael Ghersie

Appalling and distressing service which effectively caused the death of our 6 year old, previously healthy, Beardie. They were told of his condition at the first appointment, but Totally ignored it. Despite much detailed written questioning about the service received, the director always refused to engage and avoided answering the complaints. She tried to confuse/belittle me by constantly resorting to technicalities, hoping to put me off, which she did not. When she realised that was not working, she resorted to sheer obfuscation aka - BS. I suspect she regularly does with other complainants. In any other profession Dart Vale vets would have been investigated, fined, sanctioned and the person responsible for the errors would probably have lost their qualification - if, indeed, we had been allocated a qualified vet...... Unfortunately, the Royal College of Veterinary Surgeons apparently has no power to sanction a member practice unless gross misconduct can be proved. So, unlike most other professions, the customer has no comeback at all !! Some of you may have heard the slating they got on BBC Radio 2 on the Steve Wright in the Afternoon programme in February 2024. He actually named them and that it was the Totnes branch. Be very very aware all Dart Vale vet users. I'll be watching for the response to this - if it isn't taken down first. 20th November 2025 I see Dart Vale are suggesting a cosy phone call when everything could be quietly brushed under the carpet.... What I am seeking is really very simple: 1. An apology for getting the treatment wrong, as clearly it did go very wrong. 2. A clear explanation of what went wrong, with no more obfuscation. Just a little honesty!