Dog & Cat Vets in Heathfield

HeathfieldVets Ltd is an independently owned small-animal practice in Heathfield, Devon, and an RCVS-accredited clinic with clinical and surgical facilities. The practice says it provides emergency cover and aims, where possible, to let...

HeathfieldVets Ltd is an independently owned small-animal practice in Heathfield, Devon, and an RCVS-accredited clinic with clinical and surgical facilities. The practice says it provides emergency cover and aims, where possible, to let clients see vets they already know. Recent feedback remains largely positive about the team’s friendliness, calm handling and continuity of care, though there are also a small number of serious complaints around communication, diagnosis and billing.

- Owners frequently describe the practice as welcoming and clean, with vets who explain things clearly and take time to talk through care. - Routine appointments come up often, including kitten boosters, check-ups, and flea and worm...

- Owners frequently describe the practice as welcoming and clean, with vets who explain things clearly and take time to talk through care. - Routine appointments come up often, including kitten boosters, check-ups, and flea and worm treatment for older cats, with gentle handling noted more than once. - Practical support is also praised, including quick and efficient help with vaccination paperwork from Nicola.

- Feedback is overwhelmingly positive, with repeated praise for kindness, professionalism, patience, and strong customer service. - The mobile service stands out as a major benefit, especially for owners of anxious pets and for those who...

- Feedback is overwhelmingly positive, with repeated praise for kindness, professionalism, patience, and strong customer service. - The mobile service stands out as a major benefit, especially for owners of anxious pets and for those who find it hard to get to a clinic. - Communication and handling are consistent strengths: owners mention clear explanations, being kept informed, and calm, gentle care even when pets are difficult to examine.

- Recent feedback is mostly very positive, with several reviewers describing the team as kind, patient, knowledgeable and genuinely caring. - Communication stands out strongly: owners praise vets for explaining options clearly, especially...

- Recent feedback is mostly very positive, with several reviewers describing the team as kind, patient, knowledgeable and genuinely caring. - Communication stands out strongly: owners praise vets for explaining options clearly, especially in more serious or emotional cases. - Reviews give concrete examples of support with epilepsy management, rabbit neutering, traumatic injury surgery and attentive aftercare, as well as calm handling of more challenging dogs.