Bay Vet Group – Vets in Torquay
Clinic Overview
Bay Vet Group in Torquay is listed as a Veterinary Nurse Training facility and appears to see a mix of dogs, cats and rabbits. Available information points to routine veterinary care, urgent same-day assessment in some cases, and diagnostic and surgical work-ups. Recent feedback continues to highlight kind, supportive care and clear explanations, alongside some complaints about fees and communication.
Services
- •General veterinary care for common pets, with owner feedback covering dogs, cats and rabbits.
- •Urgent same-day assessment is mentioned in one case, where a dog with hives was seen nearly straight away after arriving at the practice.
- •Diagnostics and surgery feature in owner accounts, including a scan and an operation for suspected stone removal.
- •Support for anxious, older or stressed pets is a recurring theme, with reviews describing patient handling, reassurance, and staff taking time to help pets feel at ease during appointments.
- •Routine consultations and longer-term care are reflected in reviews from owners managing ongoing health issues over repeated visits.
- •Veterinary Nurse Training facility, as listed in clinic data.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe the practice as very fair, not the most expensive, or cost-effective, while others complain about charges, including a repeat consultation fee before medication and one recent complaint about a higher pickup price than originally quoted for flea treatment.
People
Recent reviews specifically name Graham and Karla, praising them for explaining pets' needs clearly, listening carefully and discussing issues in detail. Reviews also speak positively about the wider reception, front desk and support team for being friendly, helpful and understanding.
Reviews
Bay Vet Group has 4.1 stars from 43 Google reviews.
- •Many reviewers describe a friendly, caring and supportive team, including long-standing clients who have stayed with the practice for 12 to 20+ years.
- •Positive feedback often mentions clear explanations, staff taking time to discuss different options, and compassionate support during both routine visits and more difficult end-of-life periods.
- •Reviews include praise for the way staff help nervous dogs, older cats, and other pets feel more comfortable during appointments.
- •Negative comments are mostly about fees and communication, including complaints about medication-related charges and one disputed price difference for flea treatment.
