Greenbay Vets Ltd – Vets in Torquay
Clinic Overview
- Many recent reviewers are very positive about the clinical care, especially for serious or more complex cases, with examples including emergency appointments, advanced surgery and lengthy recovery support. - Compassion around end-of-life care stands out strongly, with several recent owners describing the team as kind, patient and professional when helping them say goodbye to a cat. - Surgical outcomes remain a recurring strength in positive feedback, including reports of improved mobility, quick recovery after a BOAS operation and strong ongoing support from Richard and the wider team.
Services
- •General veterinary care and diagnostics: Consultations, preventative care, nutrition advice, senior pet care and nurse clinics are listed. Reviews also mention same-day emergency appointments and careful assessment of more complex cases.
- •Surgery and advanced procedures: The practice lists surgery, keyhole surgery and CT scanning. Review examples include orthopaedic surgery, a total hip replacement, and a bulldog BOAS operation described as being done with laser treatment, with strong feedback on recovery and follow-up support.
- •Rehabilitation and supportive therapies: Physiotherapy and rehabilitation, including canine hydrotherapy, are listed alongside acupuncture and regenerative medicine.
- •Dentistry and routine procedures: Dentistry and neutering are both listed on the practice website.
- •Behaviour, end-of-life care and home support: Dog behaviour support, home visits and end-of-life care are all listed. Recent reviews also highlight kind, patient handling around euthanasia and allowing family members time to say goodbye.
- •Species seen and facilities: The practice explicitly mentions care for cats, dogs, rabbits, rodents, reptiles and birds, and holds Cat Friendly Accreditation. Reviews also specifically praise access to an exotic vet.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews add a mixed picture on cost: some owners describe good value, especially for surgery such as a BOAS procedure, while others are unhappy about the expense of an older surgical case.
People
- •John and Laura Mather: Named as the owners of the practice.
- •Richard: Frequently praised for surgical care, long-term recovery support and compassionate handling of difficult cases; one recent reviewer specifically said they sought him out at Greenbay.
- •Jemma: Repeatedly praised for helping manage a cat with complex allergies, with owners describing her as thorough and knowledgeable.
- •Donna: Thanked alongside Richard for support during a difficult injury and euthanasia decision.
- •Reception team: Feedback is mixed, with some reviewers describing polite service and others reporting abrupt communication and record-handling problems.
Reviews
Greenbay Vets has 4.7 stars from 207 Google reviews.
- •Many recent reviewers are very positive about the clinical care, especially for serious or more complex cases, with examples including emergency appointments, advanced surgery and lengthy recovery support.
- •Compassion around end-of-life care stands out strongly, with several recent owners describing the team as kind, patient and professional when helping them say goodbye to a cat.
- •Surgical outcomes remain a recurring strength in positive feedback, including reports of improved mobility, quick recovery after a BOAS operation and strong ongoing support from Richard and the wider team.
- •The main negative theme is still front-desk experience, with several reviewers complaining about rude or dismissive reception interactions, lack of updates around delays, and problems with prescription records or transferred medication history.
